Privacy Policy

1. Introduction

Antilrinve Tourism ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website antilrinve.com, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Travel Information: Travel dates, destinations, preferences, special requirements
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Identity Information: Passport information, date of birth (when required for travel bookings)
• Communication Records: Records of your communications with us, including emails, phone calls, and chat messages

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click-through rates, referring websites
• Location Information: General geographic location based on IP address
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Travel partners and suppliers (hotels, airlines, tour operators)
• Payment processors and financial institutions
• Social media platforms (if you choose to connect your accounts)
• Marketing partners and analytics providers

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Processing and managing travel bookings and reservations
• Communicating with you about your travel plans and bookings
• Providing customer support and assistance
• Coordinating with travel suppliers and partners
• Processing payments and managing billing

3.2 Communication and Marketing

• Sending newsletters, promotional materials, and travel offers (with your consent)
• Responding to your inquiries and requests
• Conducting customer satisfaction surveys
• Providing travel tips, destination information, and updates

3.3 Business Operations

• Improving our website, services, and customer experience
• Analyzing usage patterns and trends
• Preventing fraud and ensuring security
• Complying with legal obligations and regulations
• Resolving disputes and enforcing our agreements

4. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing for our legitimate business interests, provided these do not override your rights
• Consent: Where you have given explicit consent for specific processing activities
• Legal Compliance: Processing required to comply with legal obligations
• Vital Interests: Processing necessary to protect your vital interests or those of others

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Travel booking and management (hotels, airlines, tour operators, local guides)
• Payment processing and financial services
• Email marketing and communication services
• Website hosting and technical support
• Analytics and performance monitoring
• Customer service and support

5.2 Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government requests or regulatory requirements
• Law enforcement investigations
• National security or public safety concerns

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5.4 Consent-Based Sharing

We may share your information with other parties when you have given us explicit consent to do so.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, use, or disclosure
• Accidental loss, alteration, or destruction
• Malicious attacks and security breaches

Our security measures include:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and security
• Incident response procedures for security breaches

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our abilities.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill contractual obligations
• Comply with legal, regulatory, and tax requirements
• Resolve disputes and enforce our agreements
• Maintain business records for legitimate purposes

Specific retention periods include:

• Travel booking data: 7 years for tax and legal compliance
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months from collection
• Customer service records: 3 years from last interaction

8. Your Rights and Choices

8.1 Access and Control

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

8.2 Marketing Communications

You can opt out of marketing communications by:

• Clicking the unsubscribe link in our emails
• Contacting us directly at [email protected]
• Updating your preferences in your account settings

8.3 Cookie Management

You can manage cookies through:

• Our cookie consent banner when you first visit our website
• Your browser settings to block or delete cookies
• Opting out of third-party analytics and advertising cookies

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including Canada and other countries where our service providers operate.

When we transfer personal information internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by data protection authorities
• Binding corporate rules for transfers within corporate groups
• Certification schemes and codes of conduct

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

For travelers under 18, we require parental or guardian consent before collecting any personal information. Parents and guardians have the right to review, delete, and control the collection of information from their children.

11. Third-Party Links and Services

Our website may contain links to third-party websites, services, and social media platforms. This Privacy Policy does not apply to these third-party sites, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party sites you visit through links on our website. Some third-party services we may use include:

• Social media platforms (Facebook, Instagram, Twitter, YouTube)
• Payment processors and financial institutions
• Travel booking platforms and supplier websites
• Analytics and advertising services

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you of material changes via email or website notice
• Provide a reasonable notice period before changes take effect
• Obtain your consent for any material changes that expand our use of your information

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within 30 days of receipt. For urgent privacy concerns, please call our main office during business hours.

14. Regulatory Information

Antilrinve Tourism is subject to Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). For users in the European Union, we comply with the General Data Protection Regulation (GDPR).

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the relevant data protection authority:

• Canada: Office of the Privacy Commissioner of Canada
• EU: Your local data protection authority
• UK: Information Commissioner's Office (ICO)

Business License: Licensed Tour Operator in Canada
Registration Number: BC-TO-2024-1055
Insurance: Comprehensive liability and professional indemnity coverage