Terms of Service

1. Agreement to Terms

Welcome to Antilrinve Tourism. These Terms of Service ("Terms") govern your use of our website located at antilrinve.com and all related services, features, and content provided by Antilrinve Tourism ("Company," "we," "us," or "our").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services. These Terms apply to all users of the service, including browsers, customers, and other users who access the service.

2. Description of Services

Antilrinve Tourism provides travel and tourism services, including but not limited to:

• Travel planning and consultation services
• Tour bookings and reservations
• Accommodation booking services
• Transportation arrangements
• Travel insurance coordination
• Custom itinerary development
• Group travel coordination
• Emergency travel assistance

We act as an intermediary between you and various travel service providers, including hotels, airlines, tour operators, and other third-party suppliers.

3. Booking Terms and Conditions

3.1 Booking Process

To make a booking through our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information
• Have the legal authority to make the booking
• Accept responsibility for all persons included in the booking
• Agree to pay all charges associated with the booking

3.2 Confirmation and Payment

Bookings are not confirmed until:

• We receive your completed booking request
• Payment is processed successfully
• We send you written confirmation
• All required documentation is provided

Payment terms vary by service but typically include:

• Deposit required at time of booking
• Final payment due 45-60 days before travel
• Full payment required for bookings made within 45 days of travel
• Additional fees may apply for payment plan arrangements

3.3 Pricing and Fees

All prices are quoted in Canadian dollars unless otherwise stated. Prices include:

• Base service costs from suppliers
• Our service fees and consultation charges
• Applicable taxes where required

Prices do not include:

• Personal expenses and incidentals
• Travel insurance (unless specifically included)
• Passport and visa fees
• Meals not specified in the itinerary
• Gratuities and tips
• Airport taxes and departure fees (where not included)

4. Cancellation and Refund Policy

4.1 Cancellation by Customer

Cancellation fees apply based on timing before departure:

• More than 60 days: Loss of deposit (typically 25% of total cost)
• 31-60 days: 50% of total trip cost
• 16-30 days: 75% of total trip cost
• 15 days or less: 100% of total trip cost (no refund)

Specific cancellation terms may vary based on:

• Supplier cancellation policies
• Type of booking (flights, hotels, tours)
• Seasonality and demand
• Special events or peak periods
• Custom or group bookings

4.2 Cancellation by Company

We reserve the right to cancel any booking due to:

• Insufficient enrollment for group tours
• Safety concerns or travel advisories
• Force majeure events
• Supplier cancellations or service unavailability
• Customer breach of terms or inappropriate behavior

In case of cancellation by us, you will receive:

• Full refund of amounts paid, or
• Credit toward alternative travel arrangements, or
• Rebooking assistance at no additional charge

4.3 Travel Insurance

We strongly recommend comprehensive travel insurance to protect against:

• Trip cancellation or interruption
• Medical emergencies while traveling
• Baggage loss or delay
• Travel delays and missed connections
• Emergency evacuation

5. Travel Requirements and Responsibilities

5.1 Documentation Requirements

You are responsible for ensuring you have:

• Valid passport with appropriate validity period
• Necessary visas and entry permits
• Required vaccinations and health certificates
• Travel insurance documentation
• Emergency contact information

5.2 Health and Safety

Travelers must:

• Disclose any medical conditions that may affect travel
• Obtain necessary medical clearances
• Follow all health and safety guidelines
• Carry adequate personal medications
• Follow local laws and customs

5.3 Conduct and Behavior

We reserve the right to remove any participant who:

• Engages in illegal or inappropriate behavior
• Endangers themselves or others
• Fails to follow guide instructions
• Disrupts the travel experience for others
• Violates local laws or customs

6. Limitations of Liability

6.1 Third-Party Suppliers

We act as an intermediary for third-party suppliers and are not liable for:

• Actions or omissions of airlines, hotels, or tour operators
• Delays, cancellations, or changes by suppliers
• Quality of accommodations or services
• Safety incidents involving supplier services
• Loss or damage to personal property

6.2 Force Majeure

We are not liable for delays, cancellations, or additional costs due to:

• Natural disasters or severe weather
• Political instability or civil unrest
• Terrorism or security threats
• Pandemic or health emergencies
• Government actions or travel restrictions
• Labor strikes or transportation disruptions

6.3 Limitation of Damages

Our liability is limited to:

• The total amount paid for our services
• Direct damages only (no consequential damages)
• Claims filed within one year of the incident
• Written notice of claims within 30 days

7. Website Terms of Use

7.1 Permitted Use

You may use our website for:

• Researching travel destinations and services
• Making legitimate travel bookings
• Accessing your booking information
• Communicating with our staff
• Downloading travel documents

7.2 Prohibited Use

You may not:

• Use the website for any illegal purposes
• Attempt to hack or damage the website
• Copy or reproduce website content without permission
• Use automated systems to access the website
• Transmit viruses or malicious code
• Interfere with other users' access to the website

7.3 Intellectual Property

All website content, including text, images, logos, and designs, is protected by:

• Copyright laws
• Trademark protections
• Other intellectual property rights

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to:

• Collection of necessary personal information
• Use of information for booking and service provision
• Sharing information with travel suppliers as needed
• Communication regarding your travel arrangements
• Storage of information for legal and business purposes

9. Dispute Resolution

9.1 Governing Law

These Terms are governed by the laws of British Columbia, Canada, without regard to conflict of law principles.

9.2 Dispute Resolution Process

For any disputes:

1. Direct Communication: Contact us directly to resolve the issue
2. Mediation: If needed, we'll engage in good faith mediation
3. Arbitration: Binding arbitration in Vancouver, BC
4. Legal Action: Courts of British Columbia have exclusive jurisdiction

9.3 Class Action Waiver

You agree to resolve disputes individually and waive rights to participate in class action lawsuits or representative proceedings.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website with an updated "Last updated" date.

For material changes, we will:

• Provide 30 days' advance notice
• Send email notifications to registered users
• Post prominent notices on our website
• Obtain consent for changes that affect existing bookings

Continued use of our services after changes constitute acceptance of the modified Terms.

11. Severability and Waiver

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

12. Contact Information

For questions about these Terms of Service or our travel services, please contact us:

Business Registration:
Licensed Tour Operator in Canada
Registration Number: BC-TO-2024-1055
GST/HST Number: 123456789 RT0001

Professional Memberships:

• Association of Canadian Travel Agencies (ACTA)
• International Air Transport Association (IATA)
• Travel Industry Council of Ontario (TICO)
• Canadian Institute of Travel Counsellors (CITC)

13. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Antilrinve Tourism regarding the use of our services, superseding any prior agreements or understandings.

No oral or written statements by our employees or agents can modify these Terms unless specifically authorized in writing by our management.

Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.